Terms of service

These terms govern the services Valiss AI provides. By engaging with us, by running a Signal audit, signing an order, or starting a monthly engagement, you agree to them. They are written in plain language. If anything is unclear, write to hello@valiss.co.

1. Who we are

Valiss AI is operated by Trustbox ApS, a Danish private limited company (CVR no. 37588822) with registered address at Maglebjergvej 6, 2800 Lyngby, Denmark. References to "Valiss AI", "we", "us", or "our" in these terms mean Trustbox ApS trading as Valiss AI.

2. The services

We offer four tiers of AI visibility services: Signal (a one-off audit and 30-minute walkthrough), Scale (a one-off implementation engagement), Surge (an ongoing monthly engagement for optimisation), and Summit (a premium monthly engagement for strategic, high-impact work). The current scope and pricing of each tier is published on our website at the time of order and forms part of the agreement between you and us.

3. Engagement, pricing and payment

Each engagement begins when you confirm in writing — by email, signed proposal, or order form. Prices on this English-language site are quoted in EUR (Danish-language pricing in DKK) and exclusive of VAT unless stated otherwise.

Danish VAT (25%) is added on invoices to Danish customers and to private individuals in the EU. For VAT-registered businesses in other EU member states, invoices are issued under the EU reverse-charge mechanism (no VAT added; your valid VAT number must be supplied at the time of order). For customers outside the EU, invoices are issued without VAT.

Invoices are issued in advance for one-off engagements (Signal, Scale) and monthly in advance for ongoing engagements (Surge, Summit). Payment terms are net 7 days from invoice date.

Late payment carries interest from the due date at the rate set under the Danish Late Payment Interest Act (Renteloven) — currently the Danish National Bank's lending rate plus 8 percentage points — and reminder fees in accordance with the same Act. If an invoice remains unpaid more than 14 days past the due date, we may suspend the engagement; if unpaid more than 30 days past the due date, we may terminate it and refer the matter to collection.

4. Minimum commitment and cancellation

Surge and Summit have a three-month minimum commitment from the start date. During the minimum period, the engagement cannot be cancelled for convenience.

After the minimum period, the engagement continues on a rolling monthly basis until cancelled in writing by either party. Cancellation takes effect at the end of the current billing month: you retain access and deliverables for the remainder of the month, and no further invoices are issued. Paid months are not refunded. Cancellation for material breach is covered in section 10.

5. Deliverables and timelines

For Signal, we deliver the audit report and the 30-minute walkthrough within five business days of order, conditional on receiving the information we need. For Scale, scope and timeline are agreed in writing before the engagement starts. For Surge and Summit, monthly deliverables are agreed at the start of each month.

6. Your obligations

You agree to provide the access and information we reasonably need to run the audit and produce the deliverables — typically your website URL, your category, and any third-party access we explicitly request. You are responsible for the accuracy of information you provide and for ensuring you have the right to share it with us.

7. Intellectual property

The audit reports, recommendations, and other written deliverables we produce are licensed to you for use in your own business operations and internal commercial purposes. We retain ownership of our underlying methodology, scoring models, and tooling. You retain ownership of your own brand, content, and data.

8. Confidentiality

We treat the information you share with us as confidential and will not share specifics of your engagement with third parties without your permission. We may reference the fact that we have worked with you in general portfolio descriptions unless you ask us not to.

9. Limitation of liability

We aim to deliver clear, useful, and accurate AI visibility audits and recommendations. AI search behaviour evolves rapidly and outcomes depend on factors outside our control. Our total liability to you under or in connection with these terms is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect or consequential losses, including loss of profit, business, or data.

10. Termination for breach

Either party may terminate an engagement in writing if the other materially breaches these terms and fails to remedy the breach within 14 days of being notified. On termination, you pay for work performed up to the termination date. This is separate from the routine cancellation flow in section 4.

11. Changes to these terms

We may update these terms occasionally. We will publish the updated version on this page and update the "Last updated" date. Changes apply to engagements ordered after the publication date.

12. Governing law

These terms are governed by Danish law. Any dispute we cannot resolve through good-faith conversation will be settled by the Danish courts, with the City Court of Copenhagen as the court of first instance.

13. Contact

Questions about these terms: hello@valiss.co. We reply within one business day.